Opening Keynote #1 @ Summit 1 Hall
In his keynote, Tong Yee will be speaking about the complexity of emotion and unpack for us an understanding of crucial emotions like apathy, cynicism and indifference. We all understand how much these emotions can stunt progress and impede collaboration, but are we also cognizant of how we contribute to the origin and growth of these emotions? How can we meaningfully address them and why addressing this is a crucial pillar of our strategy come the next few decades.
Director, The Thought Collective
Keynote #5 @ Summit 1 Hall
4 years ago Atlassian had 6 designers. Fast forward to today and the design team numbers more than 120. Building and managing a design team of this size is one thing, integrating it successfully into a traditionally engineering led organisation is another. Jurgen Spangl (Head of Design) will share how Atlassian has successfully embraced design as a first-class discipline and how it is changing from being an engineering-led, to an experience-led company.
Dr. Jurgen Spangl
Head of Design, Atlassian
Keynote #3 @ Summit 1 Hall
In this talk, Jung-Joo will highlight what design can do for public service and policy development, and eventually transform the government to be more human-centered. Jung-Joo will illustrate this through her recent collaboration project with the Ministry of Manpower Singapore.
Dr. Jung-Joo Lee
Assistant Professor, National University of Singapore, Division of Industrial Design
Workshop #4 @ Room 326
Any successful change is a result of the strength of the organisation that executes it. We all know that it isn’t the brilliance of an idea that brings successful implementation of transformative change but rather it depends on the character and composition of the team that is assembled. But how exactly do we build teams primed for innovation and change?
In this workshop, Tong Yee will be sharing how organisations are essentially linguistic phenomenon. The most successful organisations are made up of a complex but resilient weave of assessments, promises, and conversations. Through designing a platform for uncomfortable conversations, he believes that we can build the capacity for resilience, innovation and address the emotional deficit that many organisations face today.
Director, The Thought Collective
Workshop #7 @ Room 325
products and services
As UX practitioners, managers and leaders, we all know how hard it is to stop, think about and plan a strategy for embedding user experience processes more firmly in your organization.
Good user experience research and design are no longer “nice to have”… they are essential. But most organizations don’t know how to effectively integrate UX practices into existing practices and processes. This workshop will equip you with the knowledge and tools to create, advocate for, and guide UX practices aligned to a strategic plan.
Paul J. Sherman, PhD
Kent State University, Ohio, United States
Lightning Talk #1 @ room 325
How do civil servants and designers team up to transform public services? How might we scale human-centric design in a large government agency with diverse roles and stakeholders? What is the role of co-design in Singapore, and how would the future of public services look?
Hefen will share the highs and lows of the Ministry of Manpower’s journey in humanizing public services with design and data, as well as the opportunities and challenges present in driving human-centered change in government.
Senior Assistant Director, Behavioural Insights and Design Unit, Ministry of Manpower, Singapore
Lightning Talk #2 @ room 324
The presenters have worked on a range of projects with the Department of Justice, and some of them have been transformative. One of the projects that they will be sharing about is the implementation of a new Jury Management System – while ostensibly an “IT” project, it enabled the organisation to reimagine the way it viewed the citizenry, re-engage them in a more positive fashion, and even “export” the solution to other jurisdictions to turn it into a revenue stream.
Join Gerry and Julian as they share with you a truthful account of these projects, exploring which elements are crucial to embarking on the journey of transformation, and discussing the traps and the pitfalls that can derail your efforts.
Director & Principal UX Consultant, Information and Design
Lightning Talk #10 @ room 324
It’s not easy to introduce a UX culture within an Organization. There are ways, however, to slowly introduce the culture and get buy-in from other teams. It involves regular meet-ups and getting small wins.
Join Elymar as he shares his journey on how he created a UX Community in the Philippines, and how he brought his learnings into the corporate setting and promoted a Design-Centered culture.
Founder, UX Philippines