Organisational Change

Keynote #5 @ Summit 1 Hall

Scaling Up Design
communities

4 years ago Atlassian had 6 designers. Fast forward to today and the design team numbers more than 120. Building and managing a design team of this size is one thing, integrating it successfully into a traditionally engineering led organisation is another. Jurgen Spangl (Head of Design) will share how Atlassian has successfully embraced design as a first-class discipline and how it is changing from being an engineering-led, to an experience-led company.

Jurgen Spangl

Dr. Jurgen Spangl

Head of Design, Atlassian

Workshop #1 @ Room 310

UX Career Development Plan
products and services

Individuals starting their careers in this profession often reach a plateau in their professional development and end up doing similar or routine things over a period of time, thus impacting their career development.

The framework in the workshop will help participants to self-reflect and introspect. It will focus on helping them understand their strengths, areas of development, and their strengths they would like to leverage. This sets participants up for success in their professional roles.

The second aspect of the workshop will cover how different types of organizations will support the individual to achieve their goals.They will come up with a plan about how to structure their User Experience teams or business units in the overall organizational structure.

Ashwin Umathay

Ashwin Umathay

Senior Manager of Experience Design, Intel Security India

 

Aunindra Kumar Sinha
Aunindra Kumar Sinha

Senior Lead Experience Designer, Intel India

Workshop #4 @ Room 326

Designing an Environment of Uncomfortable Conversation
communities

Any successful change is a result of the strength of the organisation that executes it. We all know that it isn’t the brilliance of an idea that brings successful implementation of transformative change but rather it depends on the character and composition of the team that is assembled. But how exactly do we build teams primed for innovation and change?

In this workshop, Tong Yee will be sharing how organisations are essentially linguistic phenomenon. The most successful organisations are made up of a complex but resilient weave of assessments, promises, and conversations. Through designing a platform for uncomfortable conversations, he believes that we can build the capacity for resilience, innovation and address the emotional deficit that many organisations face today.

Tong Yee

Tong Yee

Director, The Thought Collective

Workshop #7 @ Room 325

Get Strategic: Learn To Embed UX More Deeply Into Your Organization’s Processes
products and services

As UX practitioners, managers and leaders, we all know how hard it is to stop, think about and plan a strategy for embedding user experience processes more firmly in your organization.

Good user experience research and design are no longer “nice to have”… they are essential. But most organizations don’t know how to effectively integrate UX practices into existing practices and processes. This workshop will equip you with the knowledge and tools to create, advocate for, and guide UX practices aligned to a strategic plan.

Paul J. Sherman, PhD

Paul J. Sherman, PhD

Kent State University, Ohio, United States

Lightning Talk #6 @ room 308

UX Coaching for Organisational Transformation
products and services

UX coaching done well can motivate the disenchanted and inspire the disconnected. Join Jodine as she shares perspectives from her experience as an ‘outsider’ bringing UX coaching into organizations that have a high demand for UX work but lack the internal expertise. She will also offer some principles for smoothing the coaching journey so that you / your clients can reach a common goal — to give internal teams the experience of engaging directly with customers, and to empower teams to integrate new UX methods into their work with confidence, enthusiasm, and pride.

Jodine Stodart

Jodine Stodart

UX Director, Digital Arts Network

Lightning Talk #7 @ room 326

Outwards and Inwards Experiential Transformation: A KASKUS Case Study
products and services

Kaskus was founded in 1999, and ever since, has been the largest online community in Indonesia. Many of the old-time users have reluctance to change, and any changes done can shake the ground of the hard-core fans. On the other hand, with the shift in the user behavior and the new wave of competitions, change is inevitable. KASKUS needs to adapt to stay relevant and to continuously deliver great experiences for its users.

In this presentation, the presenters will share two sides of the stories: first is the transformation of the Kaskus products, and second is the transformation of the organisation to support this new direction.

Ketut Sulistyawati

Ketut Sulistyawati

Founder, Somia Customer Experience

 

Ardyanto Alam
Ardyanto Alam

Vice President, Product Management, KASKUS

Lightning Talk #8 @ room 327

Digital Transformation in Asia – The Real Deal
products and services

Digital Transformation has become a heart throbbing topic for every business, leader and employee. Many don’t know what it is but everyone still wants to be a part of it. Leaders know its importance yet they are struggling with how to drive digital transformation.

In her presentation Kanika would like to share about the state of digital transformation in Asia and a step by step guide on how to become a digital enterprise.

Kanika Agarwal

Kanika Agarwal

Founder & CEO, Passion Peers

Lightning Talk #10 @ room 324

Creating a Design-Centered Culture in Organizations: Learnings from creating a UX Community
communities

It’s not easy to introduce a UX culture within an Organization. There are ways, however, to slowly introduce the culture and get buy-in from other teams. It involves regular meet-ups and getting small wins.

Join Elymar as he shares his journey on how he created a UX Community in the Philippines, and how he brought his learnings into the corporate setting and promoted a Design-Centered culture.

Elymar Apao

Elymar Apao

Founder, UX Philippines

Lightning Talk #11 @ room 311

Designer spaces
communities

You can’t take creative people, stick them in sterile, lowest cost per square foot spaces, and expect them to achieve the best work of their lives. Atlassian has been focussing heavily on the design of their work spaces, to create flexible, engaging, delightful, and yes productive places for their teams to work in.

Hear Alastair Simpson from Atlassian talk about the creative spaces they’ve designed that have scaled with the changing needs of their teams and what they’ve learned about the benefits of creating better environments through thoughtful design.

Alastair Simpson

Alastair Simpson

Head of Design for Software Teams, Atlassian

Lightning Talk #14 @ room 308

Blueprint for change
products and services

By changing the way we see large businesses and government, we can begin to understand what should be changed.

Service Blueprinting can be a powerful way to bring people together from different product lines, service lines, and disciplines. In this lightning talk session, Ally will share her own experience of using service blueprints in design for healthcare.

You will walk away with an understanding of how service blueprints are created and ways in which the resulting knowledge can immediately begin to transform how you do business.

Ally Reeves

Ally Reeves

Associate Creative Director, UX Design, SapientNitro

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