Gerry Gaffney and Julian Huxham

Gerry Gaffney

Gerry Gaffney

Director & Principal UX Consultant
Information and Design

Gerry runs a small UX consultancy – Information and Design – in Melbourne Australia. He established the company over 21 years ago, initially to produce User Assistance, soon shifting the focus to user-centred design.

He began the User Experience podcast ( in 2006. He is co-author, with Caroline Jarrett, of “Forms That Work: Designing Web Forms for Usability.”

For 3 years, until the end of 2015, he was Directory of Publications for the User Experience Professionals Association (UXPA), and is a former managing editor of User Experience magazine (

He has consulted on a huge range of projects in the public and private sectors.

For the past 3 years, he has been working almost entirely in the Justice sector. He was UX Lead for a new Jury Management System for New South Wales, an award-winning service design effort that included paper forms, an IVR, a mobile-first online channel, as well as a staff application. This project was sufficiently successful to be taken up by other jurisdictions within Australia.

He is currently engaged in designing a service to support Audio-Visual Links throughout the justice sector in NSW.

Julian Huxham

Julian Huxham


Julian has implemented high profile projects in government and in the banking sector, both in Australia and internationally. Julian has a fascination for digital technologies and how they can help establish meaningful relationships and outputs.

His experience has been in working with great teams, delivering award-winning digital services into the public sector, and putting UX firmly on the agenda.

Julian currently heads up the AVL project for the Department of Justice, and has been actively involved in spearheading UX, Agile, Cloud, and service design and delivery into government.

9:30am – 10:45am

Lightning Talk #2 @ Room 324

Sustaining Transformation in Government Agencies

The presenters have worked on a range of projects with the Department of Justice, and some of them have been transformative. One of the projects that they will be sharing about is the implementation of a new Jury Management System – while ostensibly an “IT” project, it enabled the organisation to reimagine the way it viewed the citizenry, re-engage them in a more positive fashion, and even “export” the solution to other jurisdictions to turn it into a revenue stream.

Join Gerry and Julian as they share with you a truthful account of these projects, exploring which elements are crucial to embarking on the journey of transformation, and discussing the traps and the pitfalls that can derail your efforts.

back to top