Miriam Walker


Miriam Walker

Director of User Experience and Strategy, Digital Arts Network

Miriam Walker is Digital Arts Network’s Director of User Experience and Strategy. She’s passionate about research and design methods for involving users and creating business value through design. As well as 15 years experience, Miriam holds an MS in Human Computer Interaction from UC Berkeley and BA/BSc in Psychology and Computer Science.

Miriam has experience of many industries including travel (Visit Britain, Tourism New Zealand), financial services (Deutsche Bank, ASB, Sovereign, HSBC, Investec Bank), education and ecommerce. She’s worked in high-risk environments including research and design of UK’s National Health Services system for managing deceased organ donor medical information.

9:30am – 12:30pm

Workshop #12 @ Room 330

Research toolbox: Exploring innovation opportunities, emotion and desirability
products and services

This workshop will help you select the best research methods for transformational projects – where innovation, desirability, and real-world relevance are essential. You will also practice a selection of techniques for involving users in designing products and services.


  • Understand the role of exploratory research
  • Get better at choosing research methods for exploration
  • Learn and practice three research methods with particular relevance to transformational projects (new products and services, big redesigns or changes in the market).

Through this workshop, you will:

  • Enhance your research toolkit with three lesser known techniques (Magic Thing, Microsoft Product Reaction Cards and Personal Journey Maps)
  • Be able to identify opportunities for transformation, understand the benefits of a transformation and express the desirability of a transformation
  • Learn how and when to use these techniques in interview or group co-design sessions
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