Lightning Talk #1 @ Room 325
How do civil servants and designers team up to transform public services? How might we scale human-centric design in a large government agency with diverse roles and stakeholders? What is the role of co-design in Singapore, and how would the future of public services look?
Hefen will share the highs and lows of the Ministry of Manpower’s journey in humanizing public services with design and data, as well as the opportunities and challenges present in driving human-centered change in government.
You will be invited to discuss the role of co-design in transforming communities and society, and reimagine the future of public services.